We give you a 30 day time period to return our product without any damages for a full refund. Any custom items such as photo pendants or name plates cannot be returned. Once orders are placed you have 24hrs to cancel it due to our fast processing. We pack all our items with extra care and attention, doing our best to ensure that the items you purchased arrive to you in the best possible condition. If you experience an issue with your order or have any questions please feel free to contact us!